IVR (Interactive Voice Response) is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad and route the calls to their desired departments. Equipped with tons of advanced and self-help features, We won’t do any wrong in calling it a boon in disguise.
A very easy example to explain this complex definition in simpler terms is a call to the customer care wing of any telecom company where a pre-recorded voice welcome us like "Welcome to Vodafone. Dial 1 for English 2 for Hindi, Dial 1 for prepaid 2 for postpaid and so on".
Unlike earlier times this boon technology is not limited to receiving and routing the calls only, it now plays a crucial role in
Tracking and generating sales lead
Call recording
Creating survey campaigns and many more
Our multi feature cloud based PRI solution guarantees you 100% ROI.
Retail, Health care, Bank, Hospitality etc. Let’s discuss a bit about the usage of IVR in these sectors
BanKing
Implementing IVR can helps the banking sector
- To shed out the load of innumerous calls in a single line
- To route the calls to the specific departments. Meaning extension 1 for account information, 2 for loan, 3 for new account 4 for updates about new investment etc.
- To generate fully automated self- help IVR process
Hospitality sector
Now let’s analyze the picture of hospitality sector
- Get a unique number that will become the brand number of their organization and the users can call the same number for reservation, for banquet, for restaurant
- Calls will be answered via virtual receptionist and will be redirected to specific departments.
- Call recording feature can let them to cross check whether the clients are handled properly or not, as in the hospitality industry communication is the key to success.
Retail sector
Recent time have witnessed an exponential growth in lead generation in retail sectors like real estate, loan, insurance etc via IVR. A very easy example of this is a call to Vodafone customer care where a pre-recorded voice welcomes you and then redirects you to different departments. The voice even pitch about different offers or products while the call is set on hold and even displays options to opt for purchasing any product. So if caller is interested in any offer, he/she can simply choose the desired extension and the call directly get forwarded to the sales dept. A simple and effective medium of leads generation.
Customer connects
Events daily
SMS sent monthly
Email sent monthly