IVR (Interactive Voice Response) is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad and route the calls to their desired departments. Equipped with tons of advanced and self-help features, We won’t do any wrong in calling it a boon in disguise.
A very easy example to explain this complex definition in simpler terms is a call to the customer care wing of any telecom company where a pre-recorded voice welcome us like "Welcome to Vodafone. Dial 1 for English 2 for Hindi, Dial 1 for prepaid 2 for postpaid and so on".
Unlike earlier times this boon technology is not limited to receiving and routing the calls only, it now plays a crucial role in
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